- The app cannot load the catalogue
- The first time it opens, the app confirms with Apple or Google that it is the genuine app on a genuine device, so it needs an internet connection. The check can fail on a phone with a modified operating system or on a copy not installed from the App Store or Google Play. If the error persists on an ordinary phone with a working connection, email us your phone model and the app version.
- A specification looks wrong
- Email us the model and, if you have one, a link to the manufacturer's datasheet; signed-in users can also report the error from the model's page on the website. We check every report against the datasheet and correct the catalogue.
- A panel or inverter is missing
- Send us its datasheet: upload the PDF on the website's “Add Equipment” page (this needs an account with a confirmed email) or attach it to an email. We review it and add the model to the catalogue.
- How do I delete my data?
- The apps have no accounts. Their only record is a device record that is not linked to your name or email, and uninstalling the app destroys the key it belongs to. A website account and everything saved in it can be deleted in Settings, or write to privacy@solar-stack.com.